FAQ - Frequently Asked Questions

How long will it take to setup my web hosting account?

All accounts are now setup INSTANTLY following completion of payment by PayPal, no need to wait!

Can I upgrade my plan in the future, what is the cost?

You can upgrade your plan at anytime by emailing sales@WebHostingDIY.com , you only pay the difference between your existing and new plan, there is NO cost for doing that, you get a credit for the unused time on the existing plan.

Are there any setup fees or other hidden costs?

We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan plus the cost of a domain name if you need it.

Do I need to transfer my domain to use your hosting?

No, you DO NOT have to transfer your domain to 3iX to use our hosting, if you have a domain name already then select 'I own this domain' at step 2 of sign-up, you will just pay us for the hosting. Following payment you will receive the welcome email containing our 'Nameservers', you login at your domain registrar and set the nameservers, then the Internet knows to find your website on WebHostingDIY servers.

I want to transfer my Domain to WebHostingDIY.com, where is the 'Transfer Secret'?

You get the 'Transfer Secret' from your existing domain registrar, normally it will be in their domain control panel, please ask them or see their FAQ for details. You may contact us for assist in domain transfer upon your account created !


Do you provide a shared SSL Certificate on the server?

Yes, every WebHostingDIY server has it's own SSL certificate installed, saving you the cost of buying your own (normally about US$79). To use the shared SSL all you have to do is point your visitors to https://your.servername.com/~username/ Please see your welcome email for your server and username.

How to I login to my control panel?

The Control Panel (cPanel) is used to configure the features of your WebHostingDIY hosting account, to log into your cPanel you can use your domain name followed by :2082, for example:

http://www.yourdomain.com:2082 (after DNS propagates)
Username: See welcome email
Password: See welcome email

Use the IP address if your DNS has not resolved to this server yet.
The http:// must be present in the address to access port :2082

Do you provide any free website builder to your customers?

Yes we do, we have hundred of templates for you to choose from, you can create your website in 5 simple steps, and upload your professional website instantly online.

How to point my domain name to WebHostingDIY server?

Whether you are registering a domain name through us, or transferring a domain that you already own, you will want to do it as fast as possible. Domain names take 1-3 business days to resolve to new servers. In some cases, this duration may take up to 5 business days.

You will still be the owner of the domain name after it resolves to our nameservers. You are just instructing the Domain Name Registrar to "point" that name to our servers. Think of a domain name as a street sign, it directs people who call it up on the browser URL to our servers, which will in turn lead them to access your website.

When you change or signup with hosting companies, your Domain Name Registrar must be given the necessary information to redirect traffic to your new location. There are dozens of Domain Name Registrars and they all have different procedures to complete the process.

You will need to login to your Domain Name Registrar's administration tool, and change the DNS settings for your domain name as we advise in the welcome email.